Refund Policy for LookBestHolidays.com
At LookBestHolidays.com, we strive to provide our customers with enjoyable and stress-free holiday experiences. We understand that unforeseen circumstances can arise, and you may need to cancel or modify your holiday package. This refund policy outlines the terms and conditions for cancellations and refunds related to bookings made through LookBestHolidays.com.
Advance Notice Requirement: All cancellation requests must be made at least 14 days prior to the scheduled start date of your holiday package. Cancellation requests submitted less than 14 days before departure may result in reduced or no refunds, depending on the package’s terms and conditions.
Cancellation Processing: Cancellation requests may be made via phone or email. We will confirm receipt of your request, but please note that this acknowledgment does not guarantee a refund. Refund eligibility will be determined based on the terms of the holiday package.
Holiday Provider’s Terms: The cancellation and refund process is subject to the terms and conditions of our travel and accommodation partners. Any refunds or waivers are at their discretion, and we are not responsible for any delays in processing cancellations or refunds by third-party providers.
Non-Refundable Packages: Certain holiday packages, particularly those labeled as non-refundable or promotional offers, are not eligible for any refunds. Please carefully review the terms and conditions of your package before booking.
Partial Refunds: In some cases, only partial refunds may be available. For example, if components of your holiday, such as flights, hotels, or activities, have non-refundable terms, the overall refund amount will be reduced accordingly.
Refund Processing Time: Once approved by the holiday provider, refunds may take up to 30 to 60 days to be processed and credited to your account. We will assist in facilitating the refund but are not responsible for any delays caused by third-party providers.
Service Fees: A cancellation fee will be applied for each holiday package canceled. This fee covers administrative costs associated with processing cancellations. These fees are in addition to any charges or penalties imposed by our travel or accommodation partners.
Supplier Penalties: In addition to LookBestHolidays.com cancellation fees, our suppliers (such as airlines, hotels, or activity providers) may impose their own cancellation penalties. The amount of the refund will be determined after deducting these supplier penalties.
Non-Refundable Situations: No refunds will be provided in cases where the holiday package cannot be used due to force majeure events, including but not limited to natural disasters, government restrictions, strikes, pandemics, or any other events beyond our control. In such cases, we will work with our suppliers to explore rescheduling or offering credit for future travel, but refunds are not guaranteed.
Modification Requests: If you need to make changes to your holiday package (such as changing travel dates or destinations), please contact us as soon as possible. Changes are subject to availability and may incur additional costs. Our ability to accommodate modifications is subject to the policies of our travel partners.
Request Submission: All requests for refunds must be made in writing via email to [email protected].
Confirmation: After submitting a refund request, we will provide you with a confirmation email and keep you updated on the status of your request. Approval is contingent on the policies of the suppliers involved in your booking.
Security and Privacy: For security purposes, we may request additional information to verify your identity before processing a refund. Please respond promptly to any such requests to avoid delays in processing your refund.
We strongly recommend that all customers purchase travel insurance to cover unforeseen cancellations, interruptions, or emergencies. Travel insurance may provide additional protection for cancellations that do not qualify for refunds under our policy.
If you have any questions or need assistance with your cancellation or refund request, please do not hesitate to contact us at:
Email: [email protected]
Address: Tixed Booked UK Ltd, Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA
